Getting Started with Ariana: Your 24/7 AI Support Assistant

Whether you're a student planning to study abroad, a service provider helping students navigate their journey, or a parent looking for quick and reliable information, Ariana is here to support you 24/7.

Ariana is a smart, AI-powered customer support assistant designed to offer instant, accurate, and helpful answers to your most common questions. She’s fast, always available, and constantly learning to serve you better.

Ariana is trained to understand and respond to a wide range of queries related to international education services. Depending on who you are, here’s how 

Ariana can assist:

• Application requirements & other details

• Course and university information

• Visa guidance

• Accommodation options

• Pre-departure checklist

• Post-arrival services (transport, SIM cards, opening a bank account, etc.)

• Student onboarding assistance

• Updates on document submissions

• Appointment scheduling

• FAQs about partnership models

• Access to service catalogues

• Safety and support systems abroad

• Cost of living and tuition fees

• Communication channels with students

• Legal and documentation queries

Starting a conversation with Ariana is simple:

1. Visit the Platform: You can access Ariana via the ARIES platform, either on the website or mobile app.

2. Click the Chat Icon: Look for the chat bubble at the bottom right of your screen.

3. Type Your Query: Ask your question just like you would with a real person – no special commands needed.

4. Get Instant Help: Ariana will instantly provide a response or direct you to relevant resources or support articles.

• 24/7 Availability: Ariana never sleeps. She’s always available to help – no matter your time zone.

• Multilingual Support: Ariana can converse in multiple languages to support users from diverse backgrounds.

• Context-Aware Responses: She remembers your previous questions in a session to give smarter answers.

• Smart Escalation: If a question is too complex or sensitive, Ariana will escalate it to a human support agent automatically.

Absolutely. Ariana is built on a secure AI framework that complies with global data privacy standards. Conversations are encrypted, and personal information is protected.

• Ask clear, specific questions for the fastest answers.

• Use keywords like “visa,” “documents,” or “university list” to help Ariana understand your need quickly.

• If you're not getting what you need, type “speak to a human” to request live support.

Ariana is more than a chatbot — she’s your first friend in the international education journey. 

Whether you're lost in paperwork, uncertain about next steps, or just need quick information on the go, Ariana is ready to help — anytime, anywhere.